We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!
30-Day Return Policy:
Our 30-day return policy covers all products within the original order and begins from the date of purchase. If you encounter defects in materials or workmanship that cause the product to malfunction or fail to perform as intended, you are entitled to a full refund. This policy does not cover dissatisfaction with quality, accidental damage, misuse, or other non-manufacturing issues. To initiate a return within the 30-day period, please contact us at optiadaptix.help@gmail.com with your order number and clear photos or videos of the issue.
5-Year Extended Warranty:
The 5-year extended warranty is available exclusively for Optiadaptix lenses purchased within the original order and covers defects in materials or workmanship, providing replacement only. This warranty does not include refunds and is not applicable to separately purchased warranties or products, even if purchased by the same buyer, within any timeframe. It also does not cover issues resulting from misuse, accidental damage, or general dissatisfaction. Replacements will be issued while the company remains operational; if OptiAdaptix ceases to exist, there will be no obligation for compensation. For inquiries or to report a warranty issue, please contact us at optiadaptix.help@gmail.com.
Return Process:
1. Provide Proof of Issue: Email clear photos and/or videos showing the condition of the item and any issues, including damage or defects, with explaination.
2. Contact Us: Send an email to optiadaptix.help@gmail.com with your order number, a description of the issue, and the evidence provided.
3. Replacement: Once we verify the issue, we will send you a replacement at no additional cost.
4. No Return Shipping Needed: You do not need to return the item. We will resolve the issue based on the provided evidence.
Refund Process (Only valid Within 30 Days):
1. Provide Proof of Issue: Email clear photos and/or videos showing the condition of the item and any issues, including damage or defects, with explaination.
2. Contact Us: Send an email to optiadaptix.help@gmail.com with your order number, a description of the issue, and the evidence provided.
3. Refund Approval: Once we verify the issue and confirm it falls within the 30-day return policy, your refund will be approved.
4. No Return Shipping Needed: You do not need to return the item. We will issue a refund based on the provided evidence. The refund will be processed, and a credit will be applied to your original method of payment.
Late or Missing Refunds
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at optiadaptix.help@gmail.com and allow us the opportunity to investigate the matter further.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team at optiadaptix.help@gmail.com. Report any damage within 48 hours of receipt to ensure that we can address the issue promptly while it is still fresh and verifiable. The 48-hour reporting window helps us resolve specific shipping issues quickly, while our 30-day return policy ensures we can address any defects in materials or workmanship.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at optiadaptix.help@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
